Oqtane Plus
The power of open source. Built for business.
Oqtane Plus brings the capabilities of the Oqtane framework to organizations that need more... greater confidence, higher accountability, and expert guidance from the official maintainers of the platform. Built on a trusted open-source foundation, Oqtane Plus adds the peace of mind to deploy confidently in production and operate at scale.
Why choose Oqtane Plus?
- Expert Support - Get direct access to experienced experts when you need help.
- Service Level Agreement (SLA) - Prioritized assistance when your business needs it the most.
- Confidential Communication - Dedicated, private channels ensure sensitive information is never shared in public.
- Enterprise Experience - Configuration and guidance for larger, more complex deployments.
- Security and Governance - Processes to help organizations meet security, compliance, and governance requirements.
- Scalability - Proven expertise in optimizing high-volume, mission-critical environments.
- Operations - Helping you deploy, manage, monitor, and maintain the product in your production environment.
- Indemnification - Commercial protections designed to help reduce organizational risk and provide greater assurance during enterprise procurement and deployment.
- Roadmap - Input into the prioritization of feature enhancements for the product roadmap.
Open source at the core. Enterprise value on top.
Support Policy
Coverage includes:
- License-related issues (installation and activation)
- Billing-related issues (refunds, usage, invoices)
- Limited modification guidance
- Limited implementation and configuration guidance
- Limited assistance with Oqtane version upgrades
- Help identifying and troubleshooting bugs in Oqtane's codebase
- GitHub bug reports created on your behalf
- Limited best practice advice for deployments
Service Level Agreements (SLAs)
Note: Support ticket priorities are determined internally by Oqtane Lab's support team, not by customers. Priority levels are only raised in exceptional circumstances.
- Level 0 (P0 Critical): Response within 1 business day
- Level 1 (P1 High): Response within 2 business days
- Level 2 (P2 Medium): Response within 3 business days
- Level 3 (P3 Low): Response within 5 business days
Support availability
The Oqtane Labs support team does not provide telephone or instant message support... all assistance is provided via the Oqtane Marketplace.
Our support team is available Monday through Friday during these hours:
Americas (AMER)
- 9:00 am to 6:00 pm EST/EDT
- 6:00 am to 3:00 pm PST/PDT
**Subject to Public Holidays
Europe, Middle East, Africa (EMEA)
- 9:00 am to 6:00 pm CEST/CET
- 8:00 am to 5:00 pm BST/GMT
**Subject to Public Holidays
Asia-Pacific (APAC)
Currently subject to EMEA hours
No dedicated APAC support hours at this time
What's Not Supported
Oqtane Labs does not provide support for the following:
- Non-English language support
- Organizations without valid support coverage
- Implementation of feature requests
- Custom development
- Infrastructure troubleshooting
- EOL (End-Of-Life) Oqtane Versions
- Non-Oqtane maintained code
- Alpha, beta, or experimental features/versions
- Local modifications
- Forks of open source project
- Third-party integrations, plugins or modifications
- Data migration between environments/databases